New home for the Cash Practice Blog

All future posts can be found by going to cashpractice.info
This will be the new home for all of our blogging! See you there!

A Look Inside the Cash Practice® Bonuses

Many people don’t realize that every membership comes with some awesome added bonus materials and tools. Here is a look inside each of them to help you utilize everything included in your account!

Every single paid membership includes:

• The Staff Bonus Calculator™ & Payroll Report Generator™: This tool let’s you easily calculate bonuses for your staff based on their performance and success of the office. You can read up on it by clicking the link above.
• Super CA Daily Checklist™: This is a 100% customizable checklist that I use in Dr. Miles Bodzin’s Chiropractic office to this day! It makes sure every shift of CA’s knows exactly what they are supposed to do to help your front desk run flawlessly.
• Over 10 hours of pre-recorded Tele-Classes: These amazing tele-classes are also available for purchase to listen to them on your iPod. These are recordings done with Dr. Miles Bodzin, CEO of Cash Practice® Systems. Topics include: How To Run A Low Stress Cash Practice, How to Sign Up Even The Most Skeptical Patient, How To Keep Patients From Dropping Out of Care When the Insurance Stops, The Five Secrets to Creating Super Successful Cash Plans, The Simple Secrets to Creating Cash Plans That Make Patients Say Yes, The Secret to Generating Tons of New Patients With Massage Therapy.

For Gold and Platinum Members, Membership also includes:

• Auto-Debit Announcement Letter: This is a customizable Word document that announces the start of the new automatic payment policy in your office.
• EZ-Pay Authorization: This is another document that you can customize and give to your patients. It is allowing you to keep your patients’ signatures on file so that you do not have to print out a receipt and have them sign it every time they purchase something in your office. See more information on Going Green With Cash Practice.
  The second page of this document is a form that the patient signs giving you permission to charge their account on file in the event that they have a remaining balance on their account.
• New Patient Script: This goes over everything from the consultation, exam and report of findings. Not only is it a script of what to say during these appointments, it also gives tips on creating treatment plans and presenting them to the patient.
• Auto-Debit Objection Script: Sometimes there are those patients that are skeptical to have their billing information be kept on file. This document gives tips and scripts on what to say to make the client feel more comfortable with your new policy. There are also tips on what to say if a card declines.
• Important Research: There’s tons of research on Chiropractic out there. We have compiled a list of some amazing research that you can give to your clients or just use as references.
• Mini-Course Articles: Topics include-
• Are Your Fees Too Low?
• Why Have A Cash Practice?
• Balance Your Stats For Profitability
• Stopping Patient Drop-Out When the Insurance Ends
• Patient Drip-Education®
• Scheduling Is The Key To Freedom

Back to work!

Well, I’m back from Italy! Since posting I traveled to Rome and saw the amazing sites there. I didn’t have internet access so the pictures will come! After about 18 hours of traveling I made it to my house at 4 am on Thursday morning.

I slept in nice and late and stopped at the Cash Practice® office for my adjustment from Dr. Miles Bodzin. Boy was that necessary! It was also great seeing my coworkers. They helped me out so much by picking up my extra slack to make sure that I could go on this awesome trip. Holly saw how tired I was looking and said that we could have pajama day in the office on Friday in my honor!

Here are some pictures from today:

Me in my onesie pajamas (complete with hood and booties) and my souvenir for the girls of the office

Our weekly Friday morning meetings with Alissa! She lives in Oklahoma so we love to see her through the video

Getting ready for the meeting!

Some of the girls all cozy for pajama day!

Casual Friday!

It was a great day back at the office! Our Friday morning meetings always get everyone excited for the future of CashPractice.com and Chiropractic so stay tuned for the awesome things to come!

Updates from Italy

So since my last post I have been very busy. Class studies have gotten much more in depth in the mediation and communication processes. It’s actually very interesting stuff! Of course I miss everyone in the Cash Practice offices. They are all sooo amazing for taking care of my things for me while I’m gone on the adventure of a lifetime.

We also traveled to Venice and San Marino. These two places have probably been my so far.

Cash Practice Cari in front of the church in Venice

After our Gondola ride

 

As you can see from the umbrella in the picture, it started to rain on us! But this is the Realto Bridge

Just a cool building but we got EXTREMELY lost in the winding streets of Venice looking for this!

On our way to San Marino, this is the view from the top! Yet another rainy, bad hair day

Me and Cari after we left the first castle, on to the next one!

Standing on the edge of the top tower (sorry Mom) of one castle with the second castle in the background

Just another gorgeous view

Standing over a well…that went STRAIGHT DOWN!

Came back to Rimini after this and had an AMAZING meal, great company and the best gelato ever!

This was taken tonight. Had a productive day in class and a nice relaxing beach day with more gelato, dinner, and then more gelato. I found this for Holly Jensen. Sorry Holly it weighs too much for me to bring home!

P.S. If anyone knows of a chiropractic in Rimini, I would LOVE some information and a visit!

Cash Practice Cari

Greetings from Italy! I will be giving you updates of my travels for my study abroad! I don’t have many pictures due to my trip not starting off so great. After a delayed flight, luggage lost  (twice), missed trains (because of the luggage-twice!), broken trains and a few hysterics (okay maybe a lot) I arrived in Rimini, Italy 9 hours after my originally scheduled time–with no luggage. But I have it all back now and we are on track!!

I brought along a special someone called Cash Practice Cari as well! Here are some pictures of our adventures so far!

Since Cash Practice Cari is a superhero, she decided to ride outside of the plane. Oh the things you do when you are bored!

Part of an old historic road that used to be traveled on.

At one of the biggest churches in Italy in Bologna. I decided to take a drink from the drinking fountain. That water is better than bottled water!

The most amazing Pesto pasta I have ever had in my life!

Finished up with some gelato!

The first university ever. Bologna, Itlay

I have many more pictures to add but the internet here is not wanting to cooperate with me tonight! There will be more pictures to come!

Get to Know Your New Cash Practice® Trainer, Sarah!

We have recently added three more superstars to our Cash Practice® team. It’s only fitting that we allow you to get to know them! This week we will be getting to know the youngest member of the team, Sarah Feigh. You get to hear all about her experiences here at Cash Practice® Inc. so far.

Brief Bio: My name is Sarah Feigh and I’m 21 years old. I grew up in Nevada until I was adopted at the age of twelve and moved to sunny San Diego with my two sisters! I am a part-time student working on getting my degree in psychology; it is my dream to assist children who’ve had traumatic things happen to them. When I have free time I enjoy reading Stephen King novels, playing video games, and hiking!

Official Cash Practice Duties: Tech and Member Support

Unofficial Duties/Titles: Staff Meeting Note Taker, Proofreader

Favorite Moment With Cash Practice®:I love our daily meetings where we discuss only GOOD things that have happened throughout the day! It’s inspirational to hear about the positive things that have been happening with our members!

Funniest Moment With Cash Practice®:After our seminar in February we all began to pack everything up, but the music continued to play and watching everyone lose their inhibitions and get their ‘dance on’ was hilarious!

Favorite type of questions: I am confident in answering questions about any of the three systems but I especially like to assist members in creating their own campaigns and broadcasts to send out! It’s fun to see the creative side of our members.

What you see for the future of Cash Practice®: It is very exciting to be a part of such a growing company. Cash Practice is an amazing business, but it’s also a lot more than that! I feel so good about coming to work every day knowing that we are helping to spread chiropractic to more people! I think Cash Practice will continue to grow and grow and grow! CP TAKE OVER!! 🙂

Favorite thing about working at Cash Practice® Inc.: We work hard and we play hard! I love the relationships that everyone has within the office, we’re coworkers yes, but we’re also friends and what could be better than working with all of your friends?

Strangest/Funniest Call/questions you’ve gotten: I like when people call because their password isn’t working… and they have caps lock on! They always feel silly and we have a good laugh together usually!

Cash Practice Blooper: I have to laugh at myself when I answer the phone in the afternoon with “Good morning!” or vice versa… I also tend to accidentally spill water a lot!

Most Proud Of:I am so proud of myself for having such a good handle on the Cash Practice® Systems. It is nice to answer the phone confidently and help our members successfully! I also am proud to be doing training sessions with our members!

 

Next time you call in and speak to Sarah, ask her if she has spilled any water lately 😉

Going Green with Cash Practice®

Going through too much paper at your office? Want to go 100% paperless? The Cash Practice® Systems make it easy to use less paper in your office no matter the reason!

When running one-time payments, either with the Simple Swiper™ or the Virtual Terminal, you can have the system automatically email the patient their receipt. This will save you the hassle of printing out a copy for them. You can even keep the patients’ signature on file so you don’t need to keep a signed copy. We made it easy for this to be done!

Go to Training & Support –> Bonus Materials and Articles–> Bonus Tools–> EZ Payment Authorization Form. This takes you to a customizable Word document to have the patient sign. So, if for some reason they are not on an auto-debit but need to be charged every time they come into your office,all you need to do is charge the card on file and the system will automatically email the patient a receipt. Everything is done for you without the need of using up paper or having the patient take out their wallet.

Cash Practice® Excellence in Service Award– Most People Enrolled in a Care Plan

The winner in the category of Most People Enrolled in a Care Plan for this quarter is [drumroll]….. Dr. Milton O’Brien!

Dr. O’Brien is the owner of two family owned and operated Wellness Clubs in San Francisco. His clubs incorporate Chiropractic, Acupuncture, Massage Therapy, Pilates, Personal Training, and classes like Yoga, Core Strengthening, Zumba, Spinning, and TRX. These clubs also include full gyms with all of the bells and whistles.

His clubs are 99% cash and 1% Personal Injury. Dr. O’ Brien says that the 1% are “usually practice members involved in an auto accident”.

Here is a preview to hold you over until the actual interview is released:

“Like most D.C.s I was a ‘fee for service’ doctor until 2004 when the insurance industry wasn’t worth the stress and staff involved in collections.  A fellow doctor referred me to a Modesto chiropractor, John Baker who offers a seminar on cash collections and I found his seminar about 70% on target.  But the biggest drawback was in collecting all the monies upfront from the patient.  I was never comfortable with this. Out of every 10 new patients 3 would commit and 7 would walk out the door.  That turnover was unacceptable to me.  It wasn’t a good business model for San Francisco.  Via networking at his seminar I heard about a San Diego based chiropractor named Miles Bodzin who had a new business called Cash Practice.  I called Miles that Monday and, after a long conversation, hung up the phone and it came to me on how to complete my circle.  Now out of 10 new patients we sign up 8.  EFT allows for a seamless collection on a monthly basis instead of having to get new patients to commit to full payment upfront.

Cash Practice was integral to the perfection of my business model.  “

Dr. O’Brien is currently working on opening up a 3rd location in San Francisco.

Stay tuned for the audio of the detail-packed interview!

Cash Practice® Tips

The first ever Cash Practice® Excellence in Service awards are upon us and I thought I would give some tips to help with the next quarter coming up. We are going to be doing a spotlight on the winner in the category for the Most People on Care Plans!

To get yourself closer to the top of this list, there are a few very simple steps you can take:

1. Make sure you are setting the person up on the plan correctly

• After the patient agrees to the plan, be sure that you are in the Cash Plan Calculator® and Auto-Debit Scheduler™–>Select the plan –> click the “Auto-Debit” button. If this is not the way that you are setting up your patients on their care plans, they do not go into the tally for the awards!

        2. Do you have your report of findings mastered?

• One of the best things you can do to master your report of findings is to record yourself and see how you sound. When listening back judge whether or not you make it too confusing, too much of a sales pitch, or if you come across as pushy. Once you have determined this, you can adjust you report of findings from there.
• Another way to master your Report of Findings is to watch the DVD of the Cash Practice® Master Your Day 1 & 2 seminar. This DVD goes in depth and is very hands on with Dr. Miles Bodzin.

3. Use your resources

• When logged in to the CashPractice.com website, go to the Training and Support drop down menu–>Bonus Materials and Articles–> Bonus Tools–> New Patient Script. This is a great tool that goes with Tip2. This is the script that Dr. Bodzin uses in his office to make sure the patient does not feel intimidated or like they are at a used car dealership.
• Reference some of our Tips for New Patients. These are great tips on things that we do to make sure the patient feels at home right away.

Cash Practice® Inc. Excellence in Service Award-Highest Collections

The Cash Practice® Excellence in Service Award is an award we are going to be giving out quarterly to our members. There are three categories, Highest Collections, Most Scheduled Auto-Debits, and Most People on Care Plans. There is an award for the Top 10, 50 and 100 in each category.

For the first quarter of the 2011 Excellence in Service Award, Dr. Christopher Zaino‘s office is the number one in the category of Highest Collections. This is calculated by the dollar amount of accepted scheduled and one-time transactions.  Dr. Margie Smith did a spotlight interview with him which will be made available soon! We want to congratulate Dr. Zaino and his entire office on their hard work and dedication to chiropractic. You can learn a little bit about his story of what got him into chiropractic here.

His office is in Woodlands, Texas and is 100% cash! They are averaging 2600 visits a week! Dr. Zaino says that his biggest key to success is to  “Evangelize the truth of what health and healing really is, and how they can achieve it through working with God’s design adn not against it“. He says that his best piece of advice he can give is  “The best athletes in the world had coaches and trainers. Apply the same to your practice. Maximized Living taught and focused me so much“. 

Dr. Zaino said he first started using the Cash Practice® Systems because it “offered another easy option for our patients cut down on staff time“. We would also like to point out that Dr. Zaino has a channel on YouTube with tons of great videos! Be sure to check that out as well! Dr. Zaino’s YouTube Channel.

Here are some pictures of his amazing office.